HarborLight Services
The Profile XT (PXT) assessment measures how well an
individual fits specific jobs in your organization. The “job
matching” feature of the PXT is unique, and it enables you to
evaluate an individual relative to the qualities required to
successfully perform in a specific job. It is used throughout
the employee life cycle for selection, on-boarding, managing
and strategic workforce planning.

This assessment reveals consistent, in-depth, and objective
insight into an individual’s thinking and reasoning style,
relevant behavioral traits, occupational interests, and match
to specific jobs in your organization. It helps your managers
interview and select people who have the highest probability
of being successful in a role, and provides practical
recommendations for coaching them to maximum
performance. It also gives your organization consistent
language and metrics to support strategic workforce and
succession planning, talent management and reorganization
Step One Survey II® (SOSII) is a brief pre-hire
assessment that measures an individual’s basic work-related
values. It is used primarily as a screening tool early in the  
candidate selection process.

This assessment provides valid insight into an applicant’s
work ethic, reliability, integrity,
propensity for substance abuse, and attitudes toward theft —
including property, data and time.
The Profiles Performance Indicator™ is a DISC-type
assessment that reveals an individual’s job performance and
aspects of an their personality that could impact their fit with
their manager, coworkers and team. It is used primarily for
motivating and coaching employees and resolving post-hire
conflict and performance issues.   

The PPI specifically measures an individual’s motivational
intensity and behaviors related to productivity, quality of
work, initiative, teamwork, problem solving, and adapting to
change, as well as response to stress, frustration, and
conflict. The output from this assessment serves as a
“manager’s operating manual” for an employee, which helps
managers better motivate, coach, and communicate with the
employee. It also helps to predict and minimize conflict
among co-workers, and provides crucial information for
improving team selection and performance.

Team Analysis Report
A powerful feature of the PPI is the Team Analysis Report,
designed to help managers form new teams, reduce team
conflict, improve team communication, improve their ability
to anticipate problems, and enhance their team leadership
The CheckPoint Management System is a 360-degree
assessment.  It is used primarily to evaluate the
effectiveness of your managers and leaders.  This
assessment combines feedback from direct reports, peers,
supervisors, and even customers, with a personalized
program for developing specific leadership skills based on
that feedback.  This process highlights a manager’s job
performance in eight universal management competencies:
communication, leadership, adaptability, relationships, task
management, production, development of others, and
personal development.
Profiles WorkForce Compatibility™ Actionable
Information for Every Employee on Your Staff.  The quality of
the relationship between Manager (executive, director,
supervisor, team leader) and employee significantly impacts
employee performance. Managers and employees who
understand each other’s style are highly productive and
engaged. However, Managers who are “out of sync” with their
employees often cause low productivity, dwindling morale
and high excessive employee turnover. The more a Manager
understands an employee, the more effective they can be.  
Profiles WorkForce Compatibility™ is a valuable management
tool that combines insight into the unique working
characteristics that can impact the employee/manager
relationship, along with actionable information on how the
employee and Manager can best work together.
Profiles Managerial Fit™ (PMF) is a special report that utilizes data from
the ProfileXT® to measure critical aspects of compatibility between
managers and their employees. This report offers an in-depth look at one’s
approach to learning, as well as six critical dimensions of compatibility
with their manager: self-assurance, conformity, optimism, decisiveness,
self-reliance and objectivity.

Managers use this information for adapting their styles in order to get the
most from each employee; improve communication; increase engagement,
satisfaction, and productivity; and reduce employee turnover.
Workplace Engagement Survey™ (WES) measures the
degree to which your employees connect with their work and
feel committed to the organization and its goals. This gives
you and your management teams a detailed view of what
influences engagement across all of your workforce
segments and how your employees compare statistically to
the overall working population.

In addition, the WES measures “satisfaction with employer”
and “satisfaction with manager” across your entire
organization and gives recommendations for your
organization to improve.
The Profiles Sales Assessment™ (PSA) measures how
well a person fits specific sales jobs in your organization. It is
used primarily for selecting, on-boarding and managing sales
people and account managers.   The “job modeling” feature
of the PSA is unique and can be customized by company,
sales position, department, manager, geography, or any
combination of these factors. This enables you to evaluate an
individual relative to the qualities required to perform
successfully in a specific sales job in your organization. It
also predicts on-the-job performance in seven critical sales
behaviors: prospecting, call reluctance, closing the sale, self-
starting, teamwork, building and maintaining relationships,
and compensation preference.
The Customer Service Profile™ (CSP) measures how
well a person fits specific customer service jobs in your
organization. It is used primarily for selecting, on-boarding
and managing customer service employees.

The CSP also looks at what your current and future
employees believe is a high level of customer service, while
at the same time showing where they align (or not) with the
company’s perspective. We have a general industry version
of this assessment as well as vertical specialties in
hospitality, healthcare, financial services, and retail.
Profiles LoyaltyPro™ is a web-based customer loyalty surveying tool.  
Loyalty, as determined through the “voice of the customer,” is a leading
indicator that predicts the “staying power” of an account.  Profiles
LoyaltyPro™ offers companies a tool to gather ongoing, critical account
intelligence that helps to assess the relationship between the buyer and
the supplier, ultimately driving the action plan to improve customer service.  
Having insight into your customer’s perception of your relationship allows
you to steer  the strategic business efforts and initiatives of the account
management teams to continually improve customer relationships and build
a network of loyal customers.  
Profiles Skills Testing (PST) Profiles International provides over 1,500
Skills Tests to measure essential knowledge and skills employees need to
succeed in a job. We use powerful technologies, such as
performance-based testing, which simulates popular software products
like Microsoft Office, to ensure accurate, reliable results. Our skills tests
cover software skills, clerical skills, and call center skills, as well as skills
necessary for accounting and finance, medical, nursing, legal, industrial,
computer literacy, retail, food services, information  technology, staffing
and human resources.
imagine great people
Profiles International provides comprehensive
Employee Background Checks for our clients. These
include: Consumer Credit Reports, Criminal History Record,
Drivers’ History Report (DMV), Education Verification,
Employment History Verification, Foreign Nationals Terrorist
Sanctions Search (OFAC, CLFST & OSFI), Identity Verification
Search, Incarceration Records Search, Military Service
Verification, Cursory Nationwide Criminal Index Database
Search (CNID), and many more.
The Profiles On Demand™ system is fast, flexible, and affordable!  
How much paper is being used in your current hiring process?  You may
have applications, resumes, tracking documents, along with hiring and on
boarding documents.  The cost of using this paper can add up pretty
quickly! Our system will reduce time-to-hire by 66% and cost per hire by
40% or more while saving your company money on paper cost!  Profiles
On Demand™ offers:

• A hosted solution – no hardware/software to install  
• Your candidate’s a positive candidate experience  
• Integration with Profiles assessments  
• Auto upload to job boards  
• Automated recruiting   
• Government compliance   
• Offer Management and On Boarding features
“... is a force within
assessment testing world.
Highly recommended for
his knowledge of the power
of testing...  (they) will
save you a great deal of
money, headaches and
hardships by avoiding
bringing the wrong people
onto your team.”  

Sr. Executive
IT Consulting Company
“Referred  to several of my
very senior-level contacts
in the Financial Services
industry. Received
"glowing" feedback
surrounding business
acumen, technical
understanding and
especially the focus on
building a superior level of

Consulting Firm
“has an in-depth
understanding of his
product and is always
willingly to take the time to
ensure clients are
comfortable using the
tools. ...available and
accessible at all times to
answer questions or
brainstorm about ideas...
commitment to customer
service is nothing short of

Deputy Officer
Global Financial
Services Corporation
"...performance, delivery, ..
quality... direct and
honest....honors promises
and does not disappoint.

Executive Vice President
Business Consulting
I greatly appreciated the
work they did for us. It was
on target and in focus. The
presentation of results was
on point, honest and clear.
I hope and plan to do more
with HarborLight Services
in the future!”

Executive Manager
Major Utility Conpany